Booking Conditions 2020

Lodgements Booking Conditions

  Contract:  

  • To confirm a booking we request a deposit of 40% of the total amount. The remaining amount will be paid on your arrival day by bank card or cash. There is the possibility to transfer the amount by bank a few days before arrival.
  • If you do not occupy your booked accommodation on the arrival day or by 12 am on the following day, the booking will be automatically cancelled, unless prior written notice of late arrival has been given. There will be no refund in case of delay on the day of arrival or early departures.
  • In high season, all the facilities and services of Camping El Delfín Verde (pool-complex, restaurants, mini-golf, gym, doctor,…) are at your disposal, both those included in the price and those for additional cost. In low season, and according to the rates, they can be reduced in more limited schedules or even be closed.
  • The Campsite reserves the right to cancel or change the reservation in a 24 hour period, since the reservation was made.

  Deposit:  

The details of a credit card are required as a guarantee against possible damages to the accommodation. Alternatively, you can pay an amount of 100€ as a deposit at the time of registration. On departure day the amount will be refunded as long as the accommodation is in good conditions and without any damages.

  Occupation:  

Maximum occupancy per accommodation: between 2 and 8 people, depending on the chosen type. For safety and insurance reasons is completely forbidden to exceed the number of occupants provided for the type of accommodation booked. Babies and children are counted towards the total number of people allowed.

  • The price of accommodation includes all persons who register at the check-in time.
  • Only the people who have been registered properly at the check-in (even if they have different arrival days) are authorized to stay in the accommodation, without exceeding the maximum capacity allowed.
  • People registered after arrival will be considered as a visitor and will pay 25€ per person and night, although there is available capacity in the accommodation.

  Visitors:  

The campsite allows visitors without overnight. As a courtesy and for safety reasons, visitors must first pass through the Reception to register and pay the current rate. 

  • With use of the swimming pool complex: 25€ per person from 12 years old and 20€ children from 3 to 11.
  • Without use of the pools: 8€ per person from 12 years old and 6€ children from 3 to 11.

For reasons of data protection, a member of the reservation must go to Reception along with their visitors. The same people may not make consecutive visits.

  Accommodation Requests or Preferences:  

The accommodation number is assigned by the Reservations Department according to availability and internal organization. Therefore, you cannot reserve a particular number of lodging, neither a particular zone nor the accommodations next to each other. But obviously, if you have a preference, you can communicate it by email to the Reservations Department and your request will be considered. We can neither guarantee nor confirm any request, but don’t have any doubt that we will try to please you as far as possible.

Only on the day of your arrival, once the accommodation is clean, you will be informed about its exact location.

Upon arrival or during the stay, the campsite does not commit to the possibility of changing your lodgment. In any case, only if there is availability and our logistics meet the standards, will we be able to make changes. Notice this may imply additional charges.

  Arrival time and departure time:  

On your arrival day, the bungalow or glamping will be available starting at 5 pm. With reservations made on the same day of arrival, the accommodation is not guaranteed at 5 pm. If you wish to arrive earlier and your accommodation is not available, you will be able to use all the facilities while waiting. Please be aware that the cleanings will be done according to internal organization and not in order of customers’ arrivals.

Arrivals after 9 pm need to make the registration process in advance through our Express Check-in system.

On your departure day, the accommodation must be vacated before 10 am. If you wish, you can continue to enjoy our facilities and services until 4 pm. maximum, leaving the car outside the campsite.

  Accommodation:  

  • Bed linen for all beds and towels are included in the price.
  • Dogs are NOT allowed in the accommodations or in the area of bungalows and glampings. Only dogs are accepted in our Bungalows Campitel and bungalows Atlantis, except from 12th July to 23rd August 2020, and must be communicated in the booking.
  • It is forbidden to place tents next to or around the bungalows, glampings or villas.
  • Only 1 car is included in the price. Any additional cars will have to be registered and paid at the prevailing rate.

  Modifications in reservation:  

Any modification of your reservation must be requested in writing by email to [email protected]. The Booking Department must confirm it also by email, so that the change is effective. In no case will we accept nor process modifications over the telephone. For security and data protection reasons, only modifications that come from the same email with which the reservation was done or in CC (Carbon Copy) will be accepted.


  CANCELLATION TERMS  

In case of cancellation, the campsite will respond with the following conditions (being you in charge of bank commission if any) if it takes place:

  • Before 30 days of your arrival, 5% of your deposit will not be refund (with a minimum amount of 10€ for cancellation fees).
  • Within 7 and 30 days before your arrival, 50% of your deposit will not be refund.
  • Less than 7 days before your arrival, 100% of your deposit will not be refund.

What should be done if we want to cancel the booking? 

The cancellation of your booking must be requested in writing by email to [email protected], with subject “Cancellation + booking number”, indicating the reasons. In no case we will accept nor process cancellations by telephone. For security and data protection reasons, only cancellations that come from the same email with which the reservation was done will be accepted.

If you have the right to a refund of part of the payment in advance, it will be made in the following way:

  • Deposits paid by card through the online booking system with a maximum of 4 months ago, for security reasons, the refund will take place on the same card with which the booking was paid.
  • Deposits paid by bank transfer, by card or through the booking system with more than 4 months old, the refund will be made by bank transfer, so it will be essential to provide us the IBAN and BIC/SWIFT code from your bank account.

Pitches Booking Conditions

  Contract:  

  • To confirm a booking we request a deposit of 200€ or all in case of bookings of lower amount. The remaining amount will be paid on your arrival day by bank card or cash. There is the possibility to transfer the amount by bank a few days before arrival.
  • If you do not occupy your booked pitch on the arrival day or by 12 am on the following day, the booking will be automatically cancelled unless prior written notice of late arrival has been given. In case you arrive later than the accorded arrival date, the unoccupied days will be charged at the current rates.
  • In the event that the departure is made before the due date, the difference in days will be refunded (except stays in high season from 12th July to 23rd August). The refund will be paid by bank transfer or card, as appropriate, from the Booking Department, instead of at the Reception. On the contrary, the difference will be charged in case of extending your stay.
  • In high season, all the facilities and services of Camping El Delfín Verde (pool-complex, restaurants, mini-golf, gym, doctor,…) are at your disposal, both those included in the price and those for additional cost. In low season, and according to the rates, they can be reduced in more limited schedules or even be closed.
  • The Campsite reserves the right to cancel or change the reservation in a 24 hour period, since the reservation was made.

  Pitch:  

  • The price for a pitch includes one tent, or one caravan or one motor home or one camper van, along with a car or a motorbike and the electricity that corresponds in each case.
  • You will be able to add additional tents (igloo type) with no charge, whenever they are within the limits of the plot.
  • Any additional cars will have to be registered and paid at the prevailing rate, and must be parked within the limits of the pitch. If there is not enough space on the pitch for all vehicles, they must stay outside the campsite.
  • The STANDARD pitch includes 6 amps in the rate (some with plug system Schuko CEE 7/4 and others with CETAC European connection). We beg you to bring your own adapter, otherwise you will find them in our supermarket.
  • The pitch PLUS includes 10 amps in the rate (plug system CETAC 16A – European connection), such as water connection (with water tap) and drain. You must bring your own water hose.
  • The stay of dogs inside the campsite will be strictly forbidden from July 12th until August 23rd (high season). Those who have entered the campsite before this date will not be able to stay. This rule will be rigorously enforced.

  Occupation:  

The maximum occupancy per pitch is 6 people, including children and babies. If during your stay you expect modifications of occupants, it is essential that you communicate it before or at the time of arrival. Only the people who have been registered properly at the check-in (even if they have different arrival days) are authorized to stay in the pitch, without exceeding the maximum capacity allowed. People registered after arrival will be considered as a visitor and will pay 25€ per person and night, although there is available capacity on the pitch.

  Visitors:  

The campsite allows visitors without overnight. As a courtesy and for safety reasons, visitors must first pass through the Reception to register and pay the current rate. 

  • With use of the swimming pool complex: 25€ per person from 12 years old and 20€ children from 3 to 11.
  • Without use of the pools: 8€ per person from 12 years old and 6€ children from 3 to 11.

For reasons of data protection, a member of the reservation must go to Reception along with their visitors. The same people may not make consecutive visits.

  Pitch assignment:  

  • We do not reserve any specific pitch. The reservation only ensures you will have room in case the campsite is full.
  • All customers can choose the pitch of the reserved type they like the most among all the available ones, but only on the moment of arrival.

  Arrival time and departure time:  

In high season (July and August), the pitch will be available from 12 am on arrival day. On departure day, the pitch must be left before 12 pm.

In low season the pitch will be available from 10 am on arrival day. On departure day, the pitch must be left before 3 pm.

  Modifications in reservation:  

The booking of an pitch allows changing dates, as long as availability permits. Except in the following case: if your booked pitch has the arrival and/or departure in the period from July 12th to August 23rd, changes in your booking dates will be permitted only until 14 days before. Therefore, there will be no refund in case of late arrival or in case of early departure.

Any modification of your reservation must be requested in writing by email to [email protected]. The Booking Department must confirm it also by email, so that the change is effective. In no case will we accept nor process modifications over the telephone. For security and data protection reasons, only modifications that come from the same email with which the reservation was done or in CC (Carbon Copy) will be accepted.


  CANCELLATION TERMS  

In case of cancellation, the campsite will refund your deposit (being you in charge of bank commission if any), being 10€ for booking expenses. For bookings in high season, within the period of 12th July to 23rd August, the total payment will not be returned if the cancellation occurs within 14 days from your arrival date.

What should be done if we want to cancel the booking? 

The cancellation of your booking must be requested in writing by email to [email protected], with subject “Cancellation + booking number”, indicating the reasons. In no case we will accept nor process cancellations by telephone. For security and data protection reasons, only cancellations that come from the same email with which the reservation was done will be accepted.

If you have the right to a refund of part of the payment in advance, it will be made in the following way:

  • Deposits paid by card through the online booking system with a maximum of 4 months ago, for security reasons, the refund will take place on the same card with which the booking was paid.
  • Deposits paid by bank transfer, by card or through the booking system with more than 4 months old, the refund will be made by bank transfer, so it will be essential to provide us the IBAN and BIC/SWIFT code from your bank account.

 

Our Lodgings

Camping Pitches
We have several areas for camping and caravanning between sun and shade, with all kinds of facilities and services available. + Information
Glamping
What is “Glamping”? Glamping means CAMPING + GLAMOUR.. Enjoy the benefits of camping without sacrificing any comfort. + Information
Bungalows and Villas
Bungalows and lodgings in the heart of the Costa Brava, outside the camping, in first line of a magnificent beach of sand. + Information
Hotel Clipper
Bungalows and lodgings in the heart of the Costa Brava, outside the camping, in first line of a magnificent beach of sand. + Information

El Delfin Verde

C/ Rossinyol 1, 17257 Torroella de Montgrí – Costa Brava
GPS: N 42º 00’ 43,70’’ E 03º 11 417,56’’

Tel +34 972 758 454 – Fax +34 972 760 070
KG-000020-54
[email protected]

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