Booking Conditions 2021

Lodgements Booking Conditions

Contract:

  • To confirm a booking we request a payment in advance of 40% of the total amount. The remaining amount must be paid at the time of registration, either with the online system or on the day of arrival. Cash or bank card is accepted as a form of payment, although there is also the possibility of making a bank transfer a few days before your arrival.
  • If you do not occupy your booked accommodation on the arrival day or by 13 pm on the following day, the booking will be automatically cancelled, unless prior written notice of late arrival has been given. There will be no refund in case of delay on the day of arrival or early departures.
  • In high season, all the facilities and services of El Delfín Verde Costa Brava Resort (Dolfi Aqua Park, restaurants, mini-golf, gym, doctor etc) are at your disposal, both those included in the price and those for additional cost. In low season, and according to the rates, they can be reduced in more limited schedules or even be closed.
  • For security and data protection reasons, queries and procedures must be made from the same email address indicated in the booking. In addition, we recommend that you add us to your contacts to ensure that you receive our informative emails, or check your SPAM box often.
  • El Delfín Verde reserves the right to cancel within a period of 48 hours, from when the reservation is made, as well as to modify the conditions established here if the epidemiological situation requires it. The right is also reserved at any time to change the type of accommodation reserved for an equivalent or higher category.

Deposit:

An amount may be required as a guarantee against possible damages to the accommodations. This amount will be returned as long as the accommodation is in good condition and without any damages.

Occupation:

  • Maximum occupancy per accommodation: between 2 and 8 people, depending on the chosen type. For safety and insurance reasons is completely forbidden to exceed the number of occupants provided for the type of accommodation booked. Babies and children are counted towards the total number of persons allowed.
  • The price of accommodation includes all persons who register at the check-in time. Only the persons who have been registered properly at the check-in (even if they have different arrival days) are authorized to stay in the accommodation, without exceeding the maximum capacity allowed.
  • It is not allowed to register people after the contracted arrival date.
  • No change of accompanying person is allowed during the stay.

Visitors:

At El Delfín Verde Costa Brava Resort visitors are not allowed during the stay.

Accommodation Requests or Preferences:

The accommodation number is assigned by the Reservations Department according to availability and internal organization. Therefore, you cannot reserve a particular number of lodging, neither a particular zone or the accommodations next to each other. But obviously, if you have a preference, you can communicate it by email to the Reservations Department and your request will be considered. We can neither guarantee nor confirm any request, but don’t have any doubt that we will try to please you as far as possible.
Only on the day of your arrival, once the accommodation is clean, you will be informed about its exact location.
Upon arrival or during the stay, the El Delfín Verde Costa Brava Resort does not commit to the possibility of changing your lodgment. In any case, only if there is availability and our logistics meet the standards, will we be able to make changes. Notice this will imply 50€ of additional charges.

Arrival time and departure time:

On your arrival day, the accommodation will be available starting at 5 pm. With reservations made on the same day of arrival, the accommodation is not guaranteed at the indicated time and may be delayed depending on the situation. Arrival at the Resort is permitted from 1 pm and you can use all our facilities while waiting for the accommodation to be ready. Please be aware that the cleanings will be done according to internal organization and not in order of customers’ arrivals.
Arrivals after 9 pm need to make the registration process in advance through our Online Check-in system.
On your departure day, the accommodation must be vacated before 10 am. If you wish, you can continue to enjoy our facilities and services until 1 pm. maximum, leaving the car outside the resort.

Accommodation:

  • Bed linen for all beds and towels are included in the price. Change is offered weekly.
  • Dogs are NOT allowed in the accommodations or in the area of bungalows and glampings. Only dogs are accepted in our Bungalows Atlantis, except from 12th July to 22nd August 2021, and must be communicated in the booking.
  • I t is forbidden to place tents next to or around the bungalows, glampings or villas
  • Only 1 car is included in the price and maximum a second one can be registered and paid at the current rate. For accommodation with capacity for five or less people, there will be no option to contract an additional place for the second car.

Modifications in reservation:

  • In order to change the dates and/or type of accommodation, it is essential to make a new online reservation and cancel the initial reservation at a cost of 5% of the required deposit as cancellations fees.
  • If you wish to change the number and/or name of occupants or to remove or add any additional services, you must request this by mail to [email protected] .
  • In the case of requesting a reduction of nights from the dates initially contracted in the reservation, it will entail a cost of €50 for management fees.

CANCELLATION TERMS

In case of cancellation, the El Delfín Verde Costa Brava Resort will respond with the following conditions if it takes place:

  • Before 30 days of your arrival, 5% of your deposit will not be refunded (with a minimum amount of 10€ for cancellation fees).
  • Within 7 and 30 days before your arrival, 50% of your deposit will not be refunded.
  • Less than 7 days before your arrival, 100% of your deposit will not be refunded.

(*) Depending on the evolution of the epidemiological situation, these conditions may be subject to change. If this is the case, you will be notified by email.

The cancellation of your booking must be requested in writing by email to [email protected], with subject “Cancellation + booking number”, indicating the reasons. In no case we will accept nor process cancellations by telephone. For security and data protection reasons, only cancellations that come from the same email with which the reservation was done will be accepted.

Pitches Booking Conditions

Contract:

  • To confirm a booking we request a deposit of 200€ or all in case of bookings of lower amount. The remaining amount must be paid at the time of registration, either with the online system or on the day of arrival. Cash or bank card is accepted as a form of payment, although there is also the possibility of making a bank transfer a few days before your arrival.
  • If you do not occupy your booked pitch on the arrival day or by 13 pm on the following day, the booking will be automatically cancelled unless prior written notice of late arrival has been given. In case you arrive later than the accorded arrival date, the unoccupied days will be charged at the current rates.
  • In the event that the departure is made before the due date, the difference in days will be refunded (except stays in high season: July and August). The refund will be paid by bank transfer or card, as appropriate, from the Booking Department, instead of at the Reception. On the contrary, the difference will be charged in case of extending your stay.
  • In high season, all the facilities and services of El Delfín Verde Costa Brava Resort (Dolfi Aqua Park, restaurants, mini-golf, gym, doctor,…) are at your disposal, both those included in the price and those for additional cost. In low season, and according to the rates, they can be reduced in more limited schedules or even be closed.
  • The Campsite reserves the right to cancel or change the reservation in a 24 hour period, since the reservation was made.
  • Access to the children’s pools located in the bungalow areas is not included.
  • For security and data protection reasons, queries and procedures must be made from the same email address indicated in the booking. In addition, we recommend that you add us to your contacts to ensure that you receive our informative emails, or check your SPAM box often.
  • El Delfín Verde reserves the right to cancel within a period of 48 hours, from when the reservation is made, as well as to modify the conditions established here if the epidemiological situation requires it.

Pitch:

  • The price for a pitch includes one tent, or one caravan or one motor home or one camper van, along with a car or a motorbike and the electricity that corresponds in each case.
  • You will be able to add additional tents (igloo type) with no charge, whenever they are within the limits of the plot.
  • A second car can be added to the reservation but it must be registered and paid according to the current rate, and it must be parked within the limits of the plot. In the event that there is not enough space on the plot for vehicles, it must stay outside the Resort.
  • The STANDARD pitch includes 6 amps in the rate (some with plug system Schuko CEE 7/4 and others with CETAC European connection). We beg you to bring your own adapter, otherwise you will find them in our supermarket.
  • The pitch PLUS includes 10 amps in the rate (plug system CETAC 16A – European connection), such as water connection (with water tap) and drain. You must bring your own water hose.
  • The stay of dogs inside the Resort will be strictly forbidden from July 12th until August 22nd 2021 (high season). Those who have entered the Resort before this date will not be able to stay. This rule will be rigorously enforced.

Occupation:

The maximum occupancy per pitch is 6 people, including children and babies.
If during your stay you expect modifications of occupants, it is essential that you communicate it before or at the time of arrival. Only the people who have been registered properly at the check-in (even if they have different arrival days) are authorized to stay in the pitch, without exceeding the maximum capacity allowed.
People registered after arrival will pay 25€ per person and night, although there is available capacity on the pitch.
Once this maximum occupancy is reached, no new wristbands will be made.

Visitors:

At El Delfín Verde Costa Brava Resort visitors are not allowed during the stay.

Pitch assignment:

  • We do not reserve any specific plot because at El Delfín Verde we do not assign the number. The reservation only ensures you have room in the event that the Resort is full.
  • All customers can choose the reserved type of pitch that they like the most from among all those available, only upon arrival.
  • If the chosen pitch does not correspond to the type of pitch you booked, you will be asked to leave it and pick a new one according to your booking. Only if there is availability, will customers be able to stay in the chosen pitch and pay for an upgrade or get refunded for a downgrade at the Reception.

Arrival time and departure time:

In high season, the pitch will be at your disposal from 1 p.m. on the day of your arrival, time of entry to the resort. On the day of departure, the pitch will have to be vacated before 1:00 p.m. and proceed with departure. Later departure entails the cost of an additional night.
In low season, the pitch will be at your disposal from 10 a.m. on the day of your arrival, time of entry to the resort. On the day of departure, the pitch will have to be vacated before 3:00 p.m. Later departure carries the cost of an additional night.
Arrivals after 9 p.m. must register in advance through our online check-in system.

Modifications in reservation:

  • In order to change the dates and/or type of plot, it is essential to make a new online reservation and cancel the initial reservation at a cost of 10€ for cancellations fees.
  • If you wish to change the number and/or name of occupants or to remove or add any additional services, you must request this by mail to [email protected]
  • In the case of requesting a reduction of nights from the dates initially contracted in the reservation, it will entail a cost of €50 for management fees.

CANCELLATION TERMS

In case of cancellation, the El Delfín Verde Costa Brava Resort will refund your deposit, being 10€ for management expenses. For bookings in high season (July and August), the total payment will not be returned if the cancellation occurs within 14 days from your arrival date.

The cancellation of your booking must be requested in writing by email to [email protected], with subject “Cancellation + booking number”, indicating the reasons. In no case we will accept nor process cancellations by telephone. For security and data protection reasons, only cancellations that come from the same email with which the reservation was done will be accepted.

 

Our Lodgings

Camping Pitches
We have several areas for camping and caravanning between sun and shade, with all kinds of facilities and services available. + Information
Glamping
What is “Glamping”? Glamping means CAMPING + GLAMOUR.. Enjoy the benefits of camping without sacrificing any comfort. + Information
Bungalows and Villas
Bungalows and lodgings in the heart of the Costa Brava, outside the camping, in first line of a magnificent beach of sand. + Information
Hotel Clipper
Bungalows and lodgings in the heart of the Costa Brava, outside the camping, in first line of a magnificent beach of sand. + Information

El Delfin Verde

C/ Rossinyol 1, 17257 Torroella de Montgrí – Costa Brava
GPS: N 42º 00’ 43,70’’ E 03º 11 417,56’’

Tel +34 972 758 454 – Fax +34 972 760 070
KG-000020-54
[email protected]

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