Booking Conditions
Reservations Bungalows, Glamping and Villas
Contract
The reservation is confirmed with a down payment of 40% of the total amount of the stay. The remaining amount must be paid at the time of registration, either through the online check-in system or on the day of arrival.
There will be no discount or refund in case of late arrival or early departure of the reserved days in the reservation contract.
If you do not show up without notifying us, your reservation will be canceled 48 hours after the estimated arrival date without the deposit being refunded.
A fee may be claimed as a warranty against any damage and defects in the accommodations. This amount will be refunded no later than 7 days after departure if the accommodation is in good condition and has no damage.
El Delfín Verde reserves the right to cancel within a period of 48 hours, from when the reservation is made, as well as to modify the conditions set out herein if required. The right is also reserved at any time to change the type of accommodation reserved for an equivalent or higher category.
Minors are not allowed to stay without a parent or legal guardian. It implies the automatic cancellation of the reservation.
Contract modifications
Any modification (dates, type of accommodation or number of occupants) to be made to the original contract must be requested by email so that Reservations can evaluate whether to authorize the change and will only be confirmed by email, in addition to carrying a management cost of 25 €. Not all requests are guaranteed to be accepted. It is advisable to make a new reservation online for a change of accommodation or dates in order to ensure availability. It is not allowed to change the dates of the reservation less than 14 days before the arrival date.
Cancellation of contract
If the cancellation request takes place before 14 days of the arrival date mentioned in the contract, you will receive a refund of the amount paid except € 30 of cancellation fee, but if it is received less than 14 days in advance, 40% of the total amount of the stay will not be refunded.
The cancellation of your reservation must be requested in writing by e-mail to: [email protected], with the subject «Cancellation + reservation number» and stating the reasons. Cancellations are under no circumstances accepted or processed by telephone. For security and data protection reasons, only cancellations will be accepted that come from the same email with which the reservation was made.
Accommodation
Bed linen and towels are included. A change is offered for stays of more than 7 nights.
Dogs are NOT allowed in the accommodations or in the bungalows and glamping areas.
Tents around bungalows, glampings or villas are not allowed.
One vehicle is allowed per accommodation included in the price and a maximum of a second vehicle can be registered and paid for according to the applicable rate. For accommodations with five or fewer places, it is not possible to rent an extra parking space.
Occupation
Maximum occupancy per accommodation: 2 to 8 people, depending on the type of accommodation. For safety and insurance reasons, it is absolutely forbidden to exceed the number of persons indicated for the type of accommodation booked. A baby or child counts as a whole person.
The maximum number of wristbands you may receive may not exceed the total capacity of the contracted accommodation.
Accompanying persons will be billed from the first contracted day to the last, regardless of whether they physically stay overnight.
No change of companions is allowed during the stay.
Visits
At El Delfín Verde Costa Brava Resort visitors are not allowed during your stay. On the contrary, we offer the possibility of booking day passes (click here), which will be subject to availability depending on the level of occupancy.
Assignment of accommodation
The accommodation number is assigned by the reservations department based on availability and internal organization. Only on the day of arrival, if the accommodation is clean, you will be informed of your accommodation number.
On arrival or during the stay, the El Delfín Verde Costa Brava Resort does not undertake to change the number and/or type of accommodation. In any case, it will be subject to availability and internal organization and entails, apart from the difference in rate, an additional cost of €50.
Arrival and departure times
Accommodation will be available from 5:00 p.m. on the contracted day of arrival. For reservations made on the same day of entry, the delivery of the accommodation at the indicated time is not guaranteed and the delivery time may be delayed depending on the situation. Arrival at the Resort is allowed from 13:00 and you can use all our facilities while waiting for the accommodation to be ready. Arrivals after 9pm must be pre-registered through our online check-in.
The accommodation must be vacated by 10:00 a.m. on the last contracted day and in good condition (rubbish removed, with no waste or damage and furniture placed in its original position) and free of personal belongings. If you wish, you can continue to enjoy our facilities and services for up to 13 hours.
Other
In high season, all the facilities and services of El Delfín Verde Costa Brava Resort (Dolfi Water Park, restaurants, mini-golf, gym, doctor, …) are at your disposal, both without and for a fee. In low season, and according to the rates, both can be reduced to more limited hours or even closed. El Delfín Verde reserves the right to modify schedules or close facilities during the season without prior notice.
For security and data protection reasons, inquiries and procedures must be submitted from the same email address specified in the reservation. In addition, we recommend that you add us to your contacts to ensure that you receive our informative emails, or check your «spam box» regularly.
Reservations Pitches, Camping & Caravaning
Contract
The reservation is confirmed with a deposit of 40% of the total amount of the stay. The remaining amount must be paid at the time of registration, either through the online system or on the day of arrival.
If the reserved pitch is not occupied on the day of arrival or the following day before 13:00, the reservation will be automatically cancelled without the possibility of recovering the deposit, unless [email protected] has been informed of this delay.
No discount or refund will be made in case of delay on the day of arrival or early departure of the days specified in the reservation contract.
El Delfín Verde reserves the right to cancel within 48 hours, from the time the reservation is made, and to change the conditions established here if necessary.
Minors are not allowed to stay without a parent or legal guardian. It implies the automatic cancellation of the reservation.
Contract modifications
Any modification (dates, type of plot or number of occupants) to be made to the original contract must be requested by email so that Reservations can evaluate whether to authorize the change and will only be confirmed by email, in addition to entailing a management cost of 25 €. Not all requests are guaranteed to be accepted. It is advisable to make a new reservation online for a change of plot or dates in order to ensure availability. It is not allowed to change the dates of the reservation less than 14 days before the arrival date.
Cancellation of contract
If the cancellation request takes place before 14 days of the arrival date mentioned in the contract, you will receive a refund of the amount paid except € 25 of cancellation fee, but if it is received less than 14 days in advance, 20% of the total amount of the stay will not be refunded.
The cancellation of your reservation must be requested in writing by e-mail to: [email protected], with the subject «Cancellation + reservation number» and stating the reasons. Cancellations are under no circumstances accepted or processed by telephone. For security and data protection reasons, only cancellations will be accepted that come from the same email with which the reservation was made.
Pitch
The price of the pitch includes a tent, or a caravan, or a camper or a van (camper type), together with the electricity corresponding in each case to the chosen type. Additional tents (igloo type) can be placed free of charge, provided they are within the boundaries of your pitch.
Only one vehicle is included in the price of the pitch and it must be parked within the boundaries of the pitch. No additional vehicles will be allowed.
The D pitches have a 6 amp electrical connection (some with a Schuko CEE 7/4 plug system and others with a European CETAC connection) included in the price. Please bring the corresponding adapter and an extension cable, which is recommended to be at least 20 meters long.
The A – B and C pitches have an electrical connection of 10 amps (16A CETAC plug system – European connection, 3 poles) included in the price, as well as a water connection (via water tap) and drainage. Bring your own hose and an extension cable with the corresponding adapter, both with a minimum length of 20 meters.
Occupation
The maximum occupancy per pitch is 6 people, including children and babies.
A maximum number of bracelets corresponding to the capacity can be provided (6).
Accompanying persons will be billed from the first contracted day to the last, regardless of whether they physically stay overnight.
No change of companions is allowed during the stay.
Visits
At El Delfín Verde Costa Brava Resort visitors are not allowed during your stay. On the contrary, we offer the possibility of booking day passes (click here), which will be subject to availability depending on the level of occupancy.
Pitch assignment
Pitches A and B: On the day of arrival El Delfín Verde will communicate the number of the pitch, which will be assigned according to the internal organization. It is mandatory to respect the assigned pitch.
Pitches C and D: On the day of arrival you will be able to choose any plot of the type reserved from those available. The pitch must be occupied physically. It is therefore not possible to reserve a specific pitch.
If the pitch you have taken does not correspond to the type of pitch reserved, you will be obliged to break down and move to the corresponding pitch. Only if availability allows, you will be able to stay on the chosen pitch and regularize the corresponding payment at the reception desk.
Arrival and departure time
The pitch will be at your disposal from 1:00 p.m. on the day of arrival, which is also the time of entry into the resort. For arrivals after 9:00 p.m., you must register in advance through our online check-in system.
On the day of departure, the pitch must be vacated before 1:00 p.m. and you must leave the facilities at the same time. Later departure will incur the cost of an additional night. The pitch must be left in good conditions: without any material or waste on the ground.
Other
The stay of dogs in the Resort is strictly prohibited from Thursday 13th July 2023 to Friday 25th August 2023. This rule will be strictly enforced.
In high season, all the facilities and services of El Delfín Verde Costa Brava Resort (Dolfi Water Park, restaurants, mini-golf, gym, doctor, …) are at your disposal, both without and for a fee. In low season, and according to the rates, both can be reduced to more limited hours or even closed. El Delfín Verde reserves the right during the season to modify schedules or close facilities without prior notice.
Access to the paddling pools located in the bungalow areas is not included/allowed.
For security and data protection reasons, enquiries and procedures must be submitted from the same email address specified in the reservation. In addition, we recommend that you add us to your contacts to ensure that you receive our informative emails, or check your «spam box» regularly.
Reservations Hotel
The reservation is confirmed with a deposit of 40% of the total amount of the stay. The remaining amount must be paid upon registration, either through the online check-in system or on the day of arrival.
If you do not show up and do not give notice, your reservation will be cancelled 24 hours after your supposed arrival and the deposit is non-refundable.
El Delfin Verde reserves the right to cancel within a period of 48 hours from the time of booking and to change the terms and conditions contained herein if desired. Likewise, El Delfin Verde reserves the right to change at any time the type of accommodation booked to an equivalent or higher category, either in the hotel or in the resort.
Changes to the original contract must be requested by email. Not all requests are guaranteed to be accepted. The Reservations Department will review whether the change will be allowed and will only be confirmed by an email from us.
Cancellation of your reservation must be requested in writing by email. For security and data protection reasons, cancellations will only be accepted from the same e-mail address used to make the reservation.
Rooms: If the cancellation request takes place before 3 days of the arrival date mentioned in the contract, the amount paid will be refunded with the exception of €30 cancellation fee, but if the request is received less than 3 days before the arrival date, the deposit will not be refunded.
Villas: If the cancellation request takes place before 14 days of the arrival date mentioned in the contract, the amount paid will be refunded with the exception of €30 cancellation fee, but if the request is received less than 14 days in advance, 40% of the total amount of the stay will not be refunded.
Dogs and other pets are not allowed in the hotel, either in the common facilities or in the various types of accommodations.
A parking space is included during your stay. The villas have a private parking space at the vacation home and for the rooms there is a common parking space to which you will have access once you have checked in.
Baby beds can be provided free of charge. We recommend that you request it in advance to make sure it is available and that it is ready with the bedding on the day of your arrival.
The accommodation number is assigned by the reservation center based on availability and internal organization. Any preferences and/or special needs can be communicated in writing prior to arrival so that we can take them into account in the allocation, but will not be contractually defined.
Arrival at the hotel is permitted from 1pm and you will be able to use the hotel and resort facilities while waiting for your accommodation to be delivered.
Rooms will be available from 3 pm on the contracted day of arrival.
Villas will be available from 5 pm on the contracted day of arrival.
The accommodation must be left in good condition (garbage removed, without waste or damage and with the furniture placed in the original position) and without personal belongings. If you wish, you may continue to enjoy our facilities and services, both the hotel and the resort, until 1:00 pm maximum.
Rooms must be vacated before 12 noon on the last contracted day.
Villas must be vacated before 10 am on the last contracted day.
All facilities and services of the Hotel Clipper (heated pool, jacuzzi, sauna,…) and of El Delfín Verde Costa Brava Resort (Dolfi Water Park, restaurants, gym, doctor,…) are at your disposal, both free of charge and for supplementary payment. El Delfín Verde reserves the right during the season to modify service schedules or to close facilities without prior notice, as well as to change the opening/closing of the hotel for health and safety reasons.
Restaurant opening hours are usually as follows:
Lunch: from 1:00 p.m. to 3:30 p.m. (July and August only)
Dinners: from 8:00 p.m. to 10:30 p.m.
If you plan to arrive late at night and would like something prepared in your room, please call or write us in advance. We can also reserve a table for you on the day of arrival, so you can eat in the restaurant before you check in at the reception.