Booking Conditions

Villas Booking

Booking conditions:

To confirm a booking we request a deposit of 40% of the total amount. The payment can be done by bank transfer, by card to our online booking system or by providing the card details by fax, email or telephone. The remaining amount will be paid on your arrival day by bank card or cash.
There is the possibility to transfer by bank the amount a few days before arrival. If you do not occupy your booked accommodation on the arrival day or by 12 am on the following day, the booking will be automatically cancelled unless prior written notice of late arrival has been given. There will be no refund in case of delay on the day of arrival or early departures.

Request:

You can not reserve a particular number of lodging, neither a particular zone nor the accommodations next to each other. Obviously if you have a preference, you can communicate it by email to the Reservations Department and your request will be considered. We can neither guarantee nor confirm any request, but don’t have any doubt that we will try to please you as far as possible. Only the day of your arrival you will be informed about your exact location.

Occupation:

Maximum occupancy per accommodation: between 4 and 6 people (adults + children) and depending on the chosen type. For safety and insurance reasons is completely forbidden to exceed the number of occupants provided for the type of accommodation booked. A baby or a child counts as whole person.

  • Only the persons, who have been registered properly at the check-in, are authorized to stay in the accommodation, without exceeding the maximum capacity allowed.
  • During your stay you will be allowed one change people’s initial enrollment.
  • All additional, as a courtesy and for safety reasons, must first pass through the Reception to register and pay the prevailing rate.

Arrival and departure:

On your arrival day, the lodging will be available starting at 5 pm. If you wish to arrive earlier and your accommodation is not available, you will be able to use all the facilities while waiting. Please be aware that the cleanings will be done according to internal organization and not in order of costumers’ arrivals. On your departure day, the accommodation must be vacated before 10 am, but you may also stay and enjoy the campsite’s facilities if you wish. In low season, there may be more flexibility but you can only request and receive confirmation directly at the Reception.

Accomodation:

All the campsite’s facilities are at your disposal.

  • The price includes the final cleaning, except kitchen, cutlery and crockery.
  • Bed linen for all beds and towels are included in the price.
  • Dogs are NOT allowed within the accommodations.
  • It is not permitted to place tents next to the lodgings.
  • One car is included in the price with its parking place.

REQUESTS TO MODIFY AND CANCEL A BOOKING MUST BE DONE IN WRITING AND SENDED BY MAIL TO info@eldelfinverde.com. THE BOOKING DEPARTMENT MUST CONFIRM IT ALSO BY EMAIL.
*The Campsite reserves the right to cancel/change the reservation in a 24 hour period.

Cancellation terms:

In case of cancellation, the campsite will respond with the following conditions (being you in charge of bank commission):

  • If your cancellation is made before 30 days of your arrival, 5% of your deposit will not be refund.
  • If your cancellation takes place within 7 and 30 days before your arrival, 50% of your deposit will not be refund.
  • If your cancellation occurs less than 7 days before your arrival, 100% of your deposit will not be refund.

However, in case that your lodging could be booked again, the campsite would return you 95% of your deposit. The cancellation of your booking must be requested in writing by email to info@eldelfinverde.com, with subject “Cancellation + booking number”, indicating the reasons and the IBAN and BIC/SWIFT code from your bank account.

Bungalows Booking

Booking conditions:

To confirm a booking we request a deposit of 40% of the total amount. The payment can be done by bank transfer, by card to our online booking system or by providing the card details by fax, email or telephone. The remaining amount will be paid on your arrival day by bank card or cash.
There is the possibility to transfer by bank the amount a few days before arrival. If you do not occupy your booked accommodation on the arrival day or by 12 am on the following day, the booking will be automatically cancelled unless prior written notice of late arrival has been given. There will be no refund in case of delay on the day of arrival or early departures.

Requests:

You cannot reserve a particular number of lodging, neither a particular zone nor the accommodations next to each other. Obviously if you have a preference, you can communicate it by email to the Reservations Department and your request will be considered. We can neither guarantee nor confirm any request, but don’t have any doubt that we will try to please you as far as possible. Only the day of your arrival you will be informed about your exact location.

Occupation:

Maximum occupancy per accommodation: between 2 and 6 people (adults + children) and depending on the chosen type. For safety and insurance reasons is completely forbidden to exceed the number of occupants provided for the type of accommodation booked. A baby or a child counts as whole person.

  • Only the persons, who have been registered properly at the check-in, are authorized to stay in the accommodation, without exceeding the maximum capacity allowed.
  • During your stay you will be allowed one change people’s initial enrollment.
  • All additional, as a courtesy and for safety reasons, must first pass through the Reception to register and pay the prevailing rate.

Arrival and departure:

On your arrival day, the bungalow or mobile home will be available starting at 5 pm. If you wish to arrive earlier and your accommodation is not available, you will be able to use all the facilities while waiting. Please be aware that the cleanings will be done according to internal organization and not in order of costumers’ arrivals. On your departure day, the accommodation must be vacated before 10 am, but you may also stay and enjoy the campsite’s facilities if you wish. In low season, there may be more flexibility but you can only request and receive confirmation directly at the Reception.

Accomodation:

All the campsite’s facilities are at your disposal.

  • The price includes the final cleaning, except kitchen, cutlery and crockery.
  • Bed linen for all beds is included in the price, but towels excluded.
  • Dogs are NOT allowed within the accommodations. Only dogs are accepted in our Bungalows type Finland, except from 12th July to 17th August, and must be communicated in the reservation.
  • It is not permitted to place tents next to the bungalows or mobile homes.
  • Only 1 car is included in the price. Any additional car will have to be registered and paid at the prevailing rate, even if it’s parked on the outside’s parking place.

REQUESTS TO MODIFY AND CANCEL A BOOKING MUST BE DONE IN WRITING AND SENDED BY MAIL TO info@eldelfinverde.com. THE BOOKING DEPARTMENT MUST CONFIRM IT ALSO BY EMAIL
*The Camping reserves the right to cancel/change the reservation in a 24 hour period..

Cancellation terms

In case of cancellation, the campsite will respond with the following conditions (being you in charge of bank commission):

  • If your cancellation is made before 30 days of your arrival, 5% of your deposit will not be refund.
  • If your cancellation takes place within 7 and 30 days before your arrival, 50% of your deposit will not be refund.
  • If your cancellation occurs less than 7 days before your arrival, 100% of your deposit will not be refund.

However, in case that your lodging could be booked again, the campsite would return you 95% of your deposit. The cancellation of your booking must be requested in writing by email to info@eldelfinverde.com, with subject “Cancellation + booking number”, indicating the reasons and the IBAN and BIC/SWIFT code from your bank account.

Plot Booking

Booking conditions:

  • The price for a pitch includes tent, caravan or motor home, car or motorbike and electricity (6 amps). You be able to add additional tents with no charge, whenever they are within the limits of the plot. Any additional car will have to be registered and paid at the prevailing rate, even if it’s parked on the outside’s parking place.
  • The stay of dogs inside the campsite will be strictly forbidden from the 12th July until the 17th August (high season). Those who have entered the campsite before this date will not be able to stay. This rule will be rigorously enforced.
  • Every emplacement is meant for 1 family unit.
  • In high season, the pitch will be available from 12 am on the arrival day. On departure day, the pitch must be left before 12 am.
  • We do not reserve any specific plot. The reservation only ensures you will have room in case the campsite is full.
  • All customers can choose the pitch they like the most among all the available ones, but only on the arrival moment.
  • If you do not occupy your booked plot on the arrival day or by 12 am on the following day, the booking will be automatically cancelled unless prior written notice of late arrival has been given. In case you arrive later then the accorded arrival date, the unoccupied days will be charged at the current rates.
  • The total amount of you stay has to be paid on your arrival.
  • In the event that the departure is made before the due date, the difference in days will be refund. On the contrary, the difference will be charged in case of extending your stay.
  • All visitors must pass through Reception to register and pay the prevailing rate.
  • All the campsite’s facilities are at your disposal.
  • The booking of an emplacement allows changing dates, as long as the availability permits.

Additional conditions for Pitches PLUS:

  • The pitch PLUS includes 10 amps in the rate (plug system CETAC 16A – European connection), such as water connection and drain. For the water connection you will be provided with a hose by the reception paying a deposit of 30€, which will be obviously returned upon departure.
  • In high season (from 12th July to 16th August) the minimum stay will be 7 nights.

REQUESTS TO MODIFY AND CANCEL A BOOKING MUST BE DONE IN WRITING AND SENDED BY MAIL TO info@eldelfinverde.com. THE BOOKING DEPARTMENT MUST CONFIRM IT ALSO BY EMAIL.

Cancellation terms:

In case of cancellation, the campsite will refund 140€ from your deposit (being you in charge of bank commission), being 10€ for booking expenses. For bookings in high season, within the period of 12th July to 16th August, the total payment will not be returned if the cancellation occurs within 14 days from your arrival date.

For this, The cancellation of your booking must be requested in writing by email to info@eldelfinverde.com, with subject “Cancellation + booking number”, indicating the reasons and the IBAN and BIC/SWIFT code from your bank account. We can also keep the full amount for next season or a booking in other dates.

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Bungalows y alojamientos en el corazón de la Costa Brava, situados dentro del camping El Delfín Verde, en primera linea de una magnífica playa de arena.
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Hotel Clipper
Bungalows y alojamientos en el corazón de la Costa Brava, situados dentro del camping El Delfín Verde, en primera linea de una magnífica playa de arena.
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El Delfin Verde

C/ Rossinyol 1, 17257 Torroella de Montgrí – Costa Brava
GPS: N 42º 00’ 43,70’’ E 03º 11 417,56’’

Tel +34 972 758 454 – Fax +34 972 760 070
KG-000020-54
info@eldelfinverde.com

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